Implementation of Patient Centered Care for Patients with Disabilities in Rehabilitation Medical Center of RSPPN Soedirman Indonesia

The application of PCC in hospital accreditation standards is expected to have a significant positive impact on patient satisfaction. The measurement of patient satisfaction in hospitals, particularly among disabled patients as a special needs population in the outpatient rehabilitation unit at RSPPN Soedirman Hospital, is conducted routinely. This study is conducted to determine the difference in satisfaction levels before and after accreditation, to identify the most important factors contributing to patient satisfaction, and to explore healthcare providers' experiences in implementing Patient-Centered Care (PCC), including both the benefits and challenges from the healthcare providers' perspectives. The research utilizes a mixed-method approach. This research is a cross sectional analytical research using questionnaire adapted from Ministry of Administrative and Bureaucratic Reform (Kemenpan RB) No. 14 of 2017 regarding the Guidelines for Preparing Public Service Satisfaction Surveys and followed by qualitative research involving in- depth interviews with 9 loyal patients with disabilities in the outpatient rehabilitation unit and 5 healthcare personnel who have been working since 2017 to the present. There has been an increase in patient satisfaction following accreditation. Facilities and infrastructure are the most critical factors in determining the satisfaction of disabled patients and Healthcare workers recognize both benefits and challenges associated with accreditation also. 1) There is a significant difference in the Disability Patient Satisfaction Index before and after accreditation with the implementation of Patient-Centered Care (PCC) in the Outpatient Rehabilitation Medicine Unit of Dr. Suyoto Hospital in 2024. 2) The most critical factor influencing patient satisfaction in implementing PCC for disabled patients in the unit is facilities and infrastructure. 3) The benefits of implementing PCC under accreditation standards for healthcare staff include:a) Team collaboration,b) Standard Operating Procedures,c) Service management,d) Facilities and cleanliness,e) Human resource development, f) Patient safety,g) Patient satisfaction, and h) Hospital promotion. Challenges in Implementing Patient-Centered Care under Accreditation Standards from the Healthcare Staff Perspective:a) Implementation of standards, b) Human resources, c) Service time,d) Facilities and infrastructure,e) Communication barriers with patients,f) Patient management.