The Influence of Perceived Organisational Support on Organisational Commitment, Employee Well-Being, and Intention to Stay in Hospitals

This study examines the effect of Perceived Organisational Support (POS) on Organisational Commitment, Employee Well-Being, and Intention to Stay among employees of Muji Rahayu Hospital in Surabaya. The method used was explanatory quantitative with Structural Equation Modelling-Partial Least Squares (SEM-PLS) analysis. The results showed that POS had a significant positive effect on organisational commitment and employee well-being, which in turn increased the intention to stay. The tested model was able to explain a significant percentage of the variability in employee attitudes and intentions, namely 55% for organisational commitment, 60% for employee well-being, and 68% for intention to stay. Mediation analysis revealed that organisational commitment and employee well-being act as important mediators in the relationship between POS and intention to stay. These findings emphasise the importance of organisational support in creating emotional bonds and healthy psychological conditions for hospital employees. The practical implications of this study are the need for hospital management to develop a supportive organisational culture through communication training, reward programmes, and balanced work policies. This approach is expected to increase loyalty and retain healthcare workers, while supporting improvements in the quality of patient care. This study provides empirical contributions to the development of human resource management in the health sector, particularly in understanding employee retention mechanisms through psychosocial factors and organisational support.